Returns Policy

At fu zhou lan jing wang luo ke ji you xian gong si, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns policy to make the process as simple and convenient as possible.

Eligibility

To be eligible for a return, please ensure the following:

  • The item was purchased directly from our website, https://alanjingb.com.
  • The item is in its original condition, unworn, unwashed, and with all tags attached.
  • The return request is initiated within 30 days of receiving your order.
  • Items marked as final sale or non-returnable are not eligible for return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Include the original packing slip or order confirmation in the package.
  4. Ship the package back to the address provided by our customer service team.

Refund Process

Once we receive your return, our team will inspect the item to ensure it meets the return eligibility criteria. Upon approval, we will process a refund to your original payment method. Please allow 1-3 business days for the refund to appear in your account.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and indicate your exchange request when contacting our customer service team. We will assist you in placing a new order for the desired item.

Shipping Costs

Please note that shipping costs are non-refundable. Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item.

Contact Us

If you have any questions or need further assistance with your return, please contact our customer service team at [email protected]. We are here to help you with any return-related inquiries and ensure a smooth and hassle-free return process.

Changes to the Returns Policy

We reserve the right to update our Returns Policy to reflect changes in our processes or to comply with legal requirements. Any updates will be posted on this page for your reference.